Question 1

What types of products do you sell?

Accepted Answer

We specialize in providing top-quality umbrellas and innovative umbrella lights, including options for custom designs tailored to your unique needs. Our products are crafted with a focus on durability, functionality, and aesthetic appeal, ensuring they are both practical and stylish. Whether you’re looking for a reliable solution to protect you from the elements or a way to enhance indoor spaces with elegant lighting, our range of products is designed to deliver exceptional performance while complementing your personal style.

Question 2

Do you offer custom products?

Accepted Answer

Yes, we offer custom umbrellas and umbrella lights, allowing you to personalize these items to perfectly suit your needs or preferences. Whether you’re looking for a unique design or branding for your business, our custom options ensure a product that’s truly one of a kind.Please note that creating custom products involves additional processing time, which may affect the overall delivery timeline. For more information about shipping times and details, please refer to our Shipping Policy. If you have any questions or need assistance with customization, feel free to contact our team—we’re here to help!

Question 3

Are the umbrella lights weatherproof?

Accepted Answer

Our umbrella lights are intended for indoor use only. Exposure to outdoor elements may compromise their functionality or cause damage to the product. To ensure their longevity and performance, please keep them in a controlled indoor environment.

Question 4

How long will it take to receive my order?

Accepted Answer

Our delivery times vary depending on the type of product you purchase. Below are our estimated delivery times for our different product offerings.Standard Umbrella Lights: 7–14 business daysCustom Umbrella Lights: Up to 4 weeksStock Umbrellas: 7–14 business daysCustom Umbrellas: 7–21 business days Umbrella Lamps: Up to 4 weeksUmbrella Wall Lights: Up to 4 weeks

Question 5

How to track my order?

Accepted Answer

You will receive an email notification as soon as your order has been dispatched. The email will include your tracking number for your convenience. Additionally, you can find your tracking number anytime by visiting your account page and clicking on your order number.

Question 6

Where Do You Ship?

Accepted Answer

We currently ship to addresses within the UK, but we’re excited to expand to international destinations in the near future.Please note: Shipping fees may vary depending on your location. If you’re based outside the UK and would love one of our products, feel free to contact us at hello@brightumbrellas.com, we’ll do our very best to assist.

Question 7

What should I do if I haven’t received my order?

Accepted Answer

We’re sorry to hear your order hasn’t arrived! Here are some steps you can take:Check your tracking informationUse the tracking number provided in your dispatch confirmation email or on your account page to view the latest updates from the courier.Verify your delivery addressDouble-check the shipping address you entered during checkout to ensure there are no errors.Look for delivery attemptsCouriers often leave a note or update the tracking information if they were unable to deliver your package.Contact usIf the tracking information shows no updates or if the estimated delivery date has passed, please reach out to our customer service team at infobrightumbrellas@gmail.com. Be sure to include your order number for faster assistance.We’ll work with you to resolve the issue as quickly as possible, whether that means locating your package or arranging for a replacement.

Question 8

What is your return policy?

Accepted Answer

Stock Items:We accept returns of unused, unopened stock items within 14 days of delivery for customers in the EU (to comply with EU consumer protection regulations).For customers outside the EU, the return window is 30 days from delivery.Items must be in their original condition and packaging, with no signs of use or damage.Custom Items:Custom items are non-refundable unless they arrive damaged or defective.If your custom item is damaged upon arrival, you must contact us within 7 days of receipt, providing photographic evidence of the damage to qualify for a replacement or refund.More information can be found in our Return Policy here.

Question 9

Can I exchange an item?

Accepted Answer

Unfortunately, we are unable to offer exchanges at this time. However, if you experience any issues with the product you received, please don’t hesitate to contact us. We’re here to help and would be happy to assist you!

Question 10

How do I place an order?

Accepted Answer

You can place your order directly on our website. Add the items you’d like to your cart, proceed to checkout, and follow the prompts to complete your purchase.

Question 11

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, PayPal, and other major credit/debit cards. For international orders, your card issuer will convert the payment to your local currency.

Question 12

Can I change or cancel my order after it’s placed?

Accepted Answer

If you need to make changes to your order, please contact us as soon as possible at infobrightumbrellas@gmail.com. Changes can only be made before the order is processed. Custom orders cannot be canceled once production has begun.

Question 13

How do I create a custom order?

Accepted Answer

You can submit your custom order request through our website or contact us directly for assistance through this form. Provide us with the design or specifications you’d like, and we’ll handle the rest!

Question 14

Can I return a custom order?

Accepted Answer

Custom orders are non-refundable unless the item arrives damaged or defective.

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